Frequently Asked Questions
Everything you need to know about our fine jewelry collections.
What materials are used in Kiki McDonough jewelry?
We use only the finest materials, including 18ct yellow and white gold, alongside a vibrant array of hand-selected precious and semi-precious gemstones.
How long does shipping take?
Orders within the UK are typically delivered within 2-3 working days. International shipping times vary by destination but generally arrive within 5-7 working days via our secure courier partners.
What is your return policy?
We offer a 14-day return policy for a full refund or exchange, provided the jewelry is returned in its original, unworn condition with all security tags and packaging intact.
Do you offer bespoke design services?
Yes, we specialize in creating unique, custom pieces. Please contact our personal shopping team to schedule a consultation for your bespoke jewelry requirements.
How should I care for my jewelry?
To maintain the brilliance of your gemstones, we recommend cleaning them gently with warm soapy water and a soft brush. Always store your pieces in their original box to avoid scratches.
Are your gemstones ethically sourced?
Yes, we are committed to ethical sourcing. We work closely with our long-term suppliers to ensure all gemstones and diamonds are conflict-free and responsibly obtained.