Returns & Exchanges
We hope you are delighted with your Kiki McDonough purchase; however, if you are not entirely satisfied, you may return your jewelry within 14 days of receipt for a full refund or exchange. Please ensure all items are returned in their original packaging and in unworn condition to qualify for processing.
Notify Our Team
Contact our client services team via email to request a Return Merchandise Authorization (RMA) number and initiate your formal return request.
Prepare Your Package
Carefully place your jewelry back into its original Kiki McDonough presentation box and secure it within a padded shipping carton along with your original receipt.
Ship Securely
Affix the provided return label and ship the item via a tracked and insured courier service to ensure the safety of your fine jewelry during transit.
Quality Inspection & Refund
Once received, our specialists will inspect the piece for quality assurance before issuing a refund to your original payment method within 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing